T-Mobile has introduced A2P 10DLC non-compliance fines for messages including prohibited content. If T-Mobile detects any messages that violate the tiers listed below, they will issue a Sev-0 violation (the most severe consumer violation), a non-compliance fine, and carriers will immediately block the offending messages.

This applies to all commercial messaging non-consumer A2P products (SMS or MMS short code, toll-free, and 10DLC) that traverse the T-Mobile network.

Because Sev-0 violations also infringe on the SaaSquatchAI acceptable use and messaging policies, SaaSquatchAI will pass on these fines to you for every Sev-0 violation starting February 15, 2024.

These fines include, but are not limited to, the following:

Tier 1: $2,000: phishing (including simulated phishing sent for security testing or similar purposes), smishing, and social engineering. Social Engineering is a technique that manipulates someone into sharing private information, like passwords or credit card numbers.

Tier 2: $1,000: illegal content (content must be legal federally and in all 50 states)

Tier 3: $500: all other violations in commercial messaging, including but not limited to SHAFT (sex, hate, alcohol, firearms, and tobacco) that do not follow federal and state law and regulations (e.g., age-gate).

These non-compliance fines apply to violations across any A2P messaging product (SMS/MMS short code, toll-free, and 10DLC).

T-Mobile reserves the right to permanently suspend any brands, campaigns, and your company’s access to the T-Mobile Network if violations are deemed excessive. If you're subject to these fines, SaaSquatchAI will send you a Sev-0 violation notice and charge the respective fine amount.

If you have any questions, don't hesitate to contact support, and we will answer them the best we can while we learn more about these fines!